Preservation of your privacy is important to Nanak Naam and we are committed to letting you know how we use your personal information and to making only responsible use of your data.
References to “we”, “us”, “you” or “our” in this privacy statement are references to Nanak Naam, a registered charity in England and Wales, registered charity number: 1171938.
This statement relates to the various contact types associated with Nanak Naam, including individual contacts, supporters, partnerships, subscribers and volunteers.
1. What personal data we collect
Nanak Naam will ask for some basic personal information from you, in the following situations:
• If you sign up as a supporter of Nanak Naam.
• If you sign up as a volunteer of Nanak Naam.
• If you sign up and register your interest to receive communications form Nanak Naam.
• If you enrol for a Nanak Naam online cours.
• If you make a donation to Nanak Naam.
This information will include your full name, email address, address and phone number. We also may ask for some non-personal data (e.g. how you heard about Nanak Naam or the services you are interested in).
You are responsible for making sure you give us accurate and up to date information. If you provide information on behalf of another person, you will need to tell them how to find this privacy statement and make sure they agree to us using their information for the purposes set out in it.
We will also collect personal data when you access the services we offer. Depending on the service you use, the way we collect data is including but not limited to the following:
• Downloadable resources – name, country and email address.
• Event sign up – name, email address, address, phone number, photograph consent for all events and payment details for paid events only.
• Online feedback or research surveys – name, email address, address and phone number.
• Course enrolments – name, email address, address and phone number.
• Donations surveys – name, email address, address and phone number.
In all instances where we collect the data from individuals it’s in order to deliver our charitable services.
2. How we use your personal data
We use your personal information to manage how we communicate with you on our customer relationship management system and/or to provide the services you have requested from us. We never share your information with third parties, unless it is necessary to deliver the service you have requested from us.
Primary examples of this include, but are not limited, to:
• Sharing data with our external event staff or volunteers, including our trainers.
• Sharing data with our event mentors.
• Sharing data with our event venues for security and safety purposes, or to ensure our accessibility obligations are met.
We never share your information with third parties for marketing purposes without asking for specific, unambiguous consent.
From time-to-time, we may use your feedback and attribute it to you (e.g. by quoting a name and organisation alongside the feedback). We take this information from the surveys you are asked to complete, and we do so to talk about our services publicly or demonstrate the impact of the charity to key stakeholders e.g. funders. We never share your information without asking for specific, unambiguous consent. This will be very clear on the relevant forms you complete, or we will email you asking for your consent. If in any case, this consent is not received then your data will not be shared.
3. Subscriber communications
As a subscriber of Nanak Naam, you will receive regular, relevant communications from us (e.g. a monthly digest and an events bulletin). Signing up as a subscriber includes automatic subscription to these communication channels. From time to time, we may also contact you to ask you to engage with various campaigns we run.
You have the right to withdraw your consent from receiving our communications at any time. For more information, see section 4 below. You can unsubscribe from communication channels without affecting your donor status with Nanak Naam.
4. Your rights to be informed
To update your data
If you wish to access or rectify personal data that has been collected (see section 1 for examples) or if you wish to receive any personal data we hold on you, please email email@example.com and we will respond to your request within one calendar month.
We use Mailchimp as our marketing platform. By subscribing you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp’s privacy practices here.
You can change your mind at any time by clicking the unsubscribe link in the footer of our emails, or by contacting us at firstname.lastname@example.org.
To delete your data
If you wish to have your data removed entirely from our records, please email email@example.com and we will respond to your request within one calendar month.
Please note that for legal reasons we are required to keep financial/transactional records for a minimum period of six years from the end of the financial year in which the transaction was made.
To move your data
If you wish to have your data transferred from Nanak Naam to another organisation, please email firstname.lastname@example.org and we will respond to your request within one calendar month.
To withdraw your consent
If you wish to withdraw your consent from receiving our email communications, this can be done by clicking ‘update your preferences’ or ‘unsubscribe’ at the bottom of an email you receive from us.
Please note that this does not apply to emails sent by Nanak Naam services team which relate directly to the service you have requested or purchased; these emails may not have an unsubscribe function. However, you can reply to these emails at any time with any concern or questions about your personal data.
To object to, or restrict data processing
If you object to the processing of your personal data, or wish to restrict the way in which it is processed by us, please email email@example.com and we will respond as soon as possible. Please note that this may affect our ability to deliver our services to you.
5. How long we retain your data
We retain your personal data for as long as is considered necessary for the purpose for which it was collected (including as required by applicable law or regulation, typically 6 years). In addition, personal data may be securely archived with restricted access (and other appropriate safeguards) where there is a need to continue to retain it.
Financial records, including those of event payments and refunds, will be retained for a minimum period of six years from the end of the financial year in which the booking was made in order to comply with statutory obligations.
6. Questions or complaints
If you have questions or a complaint about the way your personal data has been processed by Nanak Naam, please email firstname.lastname@example.org and we will look in to this for you as a matter of priority.
If you wish to take your complaint further, you can contact the Information Commissioner’s Office (ICO), which is the independent regulatory authority who exist to uphold information rights in the UK. For more information, visit their website or call their helpline on 0303 123 1113.
7. Changes to our privacy statement
Updates to this privacy statement will appear on this website. This privacy statement was last updated on 01/02/2020.